Absolutely. Client care is the number #1 priority for not just our client reps, but our customer services reps as well.
Everything behind the scenes can be done so perfectly, but if the customer is not
1. Up to date with how great things are going.
2. Unable to reach out with questions, comments and concerns…
The bottom-line is, it’s still not a perfect experience. To us, there is simply no excuse for easy access content negligence.